Gloseva

Refund Policy

Effective date: April 12, 2026

Overview

Gloseva is committed to transparency and fair treatment of customers. This Refund Policy explains when and how refunds are granted for purchases made through the Service.

All payments are processed by Paddle.com Market Limited (for customers outside the US) or Paddle.com Inc. (for US customers), acting as our Merchant of Record. Paddle handles all payment processing, invoicing, tax collection, and refund disbursements. This means Paddle — not Gloseva — is the entity that charges your payment method and processes refunds back to it.

To request a refund, contact Gloseva (see Section 8 below). Once approved by us, Paddle will process the refund to your original payment method.

1. Eligibility Window

Refund requests must be submitted within 30 calendar days of the original purchase date. Requests received after 30 days are not eligible for a refund, except where required by applicable law (see Section 7 for EU/UK consumer rights).

2. Subscription Refunds

2.1 Within 30 days of first purchase. If you are dissatisfied with a paid subscription, you may request a refund within 30 days of your initial subscription purchase. If you have consumed fewer than 2% of your plan's monthly credit allocation, you are eligible for a full refund. If you have consumed more than 2%, a pro-rata refund will be calculated based on unused credits.

2.2 Renewal charges. Subscriptions auto-renew at the end of each billing period. If you did not intend to renew and request a refund within 7 days of a renewal charge, and have not consumed credits in the new period, we will issue a full refund of the renewal charge.

2.3 Mid-cycle cancellation. If you cancel mid-cycle, your subscription remains active until the end of the current billing period. No partial refund is issued for the remaining days of the current period, as you retain access to the Service until the period ends. This does not affect your statutory rights.

2.4 Downgrades. If you downgrade to a lower plan, the change takes effect at the start of your next billing cycle. No refund is issued for the difference in the current cycle.

3. Credit Purchase Refunds (One-Time Purchases)

If one-time credit packages are offered and purchased separately from subscriptions:

3.1 Full refund. Available if you have consumed 2% or fewer of the purchased credits and the request is within 30 days. The refund amount equals the original purchase price minus any non-recoverable payment processing fees charged by Paddle (typically 0–5% depending on payment method and region).

3.2 Partial refund. If you have consumed more than 2% but fewer than 100% of purchased credits, a partial refund is available. The formula is:

Refund = (Unused Credits / Total Purchased Credits) × Original Price − Payment Processing Fees

Payment processing fees are those charged by Paddle for the original transaction and any refund processing costs. These fees are typically disclosed during checkout.

3.3 No refund. If all purchased credits have been consumed, no refund is available.

4. Non-Refundable Items

  • Credits that have been fully consumed
  • Purchases older than 30 days (unless required by applicable law)
  • Accounts terminated for violation of our Terms of Service
  • Enterprise or custom-contracted purchases (governed by separate agreement)
  • Charges from third-party LLM providers when using your own API keys (billed directly by the provider, not by us)

5. Fraud, Abuse, and Chargebacks

We reserve the right to deny refund requests where we have reasonable evidence of fraud, abuse, or manipulation, including but not limited to: creating multiple accounts to exploit refund eligibility, artificially inflating credit balances, or filing serial refund requests in bad faith.

If you file a chargeback or payment dispute with your bank or card issuer, we (through Paddle) will provide transaction evidence and contest unauthorized chargebacks. Filing a chargeback instead of contacting us first may result in delays and account restrictions. We encourage you to contact us at info@gloseva.com before initiating a dispute.

6. Refund Processing and Timing

Once a refund is approved by Gloseva, Paddle processes the refund to your original payment method. Typical timelines:

  • Review: We aim to review refund requests within 3–5 business days
  • Processing by Paddle: 5–10 business days after approval
  • Bank processing: An additional 5–10 business days depending on your bank or card issuer

Refunds are issued in the original currency of payment. Currency exchange rate differences are not compensated.

7. EU/UK/EEA Consumer Rights

If you are a consumer in the European Union, United Kingdom, or European Economic Area, you have a statutory 14-day right of withdrawal from the date of purchase, under the Consumer Rights Directive (2011/83/EU) and equivalent UK legislation. This right exists regardless of the 30-day window described above.

If you have expressly consented to the performance of the Service beginning during the withdrawal period and acknowledged that you would lose the right of withdrawal upon full performance, the withdrawal right may be limited proportionately to the services already provided.

Nothing in this Refund Policy limits or excludes your statutory consumer rights under applicable law. If local law provides more favorable refund terms, those terms apply.

8. How to Request a Refund

Send an email to info@gloseva.com with the subject line "Refund Request" and include:

  • Your account email address
  • Transaction ID or Paddle receipt number
  • Date of purchase
  • Reason for the refund request

You will receive an acknowledgment within 2 business days and a decision within 5 business days.

9. Appeals Process

If your refund request is denied and you believe the decision was incorrect, you may appeal by replying to the denial email or sending a new request to info@gloseva.com with subject line "Refund Appeal." Appeals are reviewed by a different team member within 10 business days.

If you remain unsatisfied after the appeal, you may contact Paddle directly through their support channels or exercise your rights through the dispute resolution mechanisms described in our Terms of Service.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email or a notice on the Service at least 30 days before they take effect. Purchases made before a policy change are governed by the policy in effect at the time of purchase.

11. Contact

For refund questions or requests:

    Refund Policy — Gloseva